CUSTOM PRINTED T-SHIRTS
SCREENPRINTED T-SHIRTS
PERSONALIZED APPAREL
PRINTED TEES
4660 Elston Ave.
Chicago, IL 60630
(773) 283-6000
info@tshirtbroker.com
Custom Printed T-Shirt Broker
We Find The Best Quality and Best Price For You
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our commitment to customer service

Just a quick note to say thank you for the prompt response. You are certainly right about how important good customer service is. If things work out well with your company I will certainly recommend you to others. You just don't find Internet companies that respond so quickly in person. I look forward to hearing back from you.

---Unsolicited comment received 30 June, 2000 from a customer

Our commitment to customer service excellence is total.

We know that the key to long term profitability is repeat business obtained through satisfied customers.

We know that people want to be treated with respect and as human beings.

(T)shirtbroker.com emphasizes its relation with people. Not the technology. Too many e-commerce entrepreneurs are licking their chops at the prospect of setting up an entirely automated system and then not having to deal directly with their human customers. Many entities doing business on the Internet will not even accept phone calls.

Inevitably, in any business, there are problems. Handling such problems in an honest forthright manner is the key. If we, or one of our suppliers, makes a mistake, we will own up to it and act responsibly. Accessibility and rapid effective responses are part of the package. In such situations, we pledge to do whatever it takes to make the situation right.

We endeavor to conduct our business in the best possible manner. Our written procedures require the following:

  • Listen to the Customer
  • Clear communication
  • Accessibility
  • Clearly defined dates
  • Simple and understandable documentation
  • Advise customer as soon as a problem becomes apparent
  • Accept responsibility and act with integrity
  • Always strive to improve and give better service

If these procedures are not followed or if for any reason you feel your transaction is not being handled to your satisfaction, the owner's cell phone number is: 312.217.1605

We take our business and commitment to our customers and customer service very seriously. If you have any questions or comments, please feel free to call or e-mail us. info@tshirtbroker.com.

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